AYINDE, MOSHOOD ADEWALE
Data Scientist | Financial Services Professional
Ibadan, NG.About
Detail-oriented Data Scientist with proven experience in the financial services sector, leveraging strong analytical skills and Java programming to deliver data-driven solutions. Adept at transforming complex data into actionable insights, I excel in statistical methods, business intelligence, and customer-focused problem-solving to enhance business performance and customer experience. Passionate about driving innovation through data and technology, I bridge technical expertise with strategic business and customer needs to achieve operational efficiency and informed decision-making.
Education
Gregory University, Uturu
Bachelor of Science (BSc)
Economics
The Federal Polytechnic, Offa
Higher National Diploma (HND)
Statistics
The Federal Polytechnic, Offa
National Diploma (ND)
Statistics
Oke Bola Comprehensive High School
Senior Secondary Certificate Examination (WAEC)
Work
United Bank for Africa (UBA)
|Customer Service Officer
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Summary
Managed diverse customer service operations within a leading financial institution, ensuring high satisfaction and efficient resolution of complex banking inquiries and transactions.
Highlights
Resolved complex customer complaints, including chargebacks and unauthorized debits, improving customer satisfaction and maintaining service quality.
Processed critical administrative and legal banking requests, such as court orders and letters of administration, ensuring strict compliance and accuracy.
Facilitated essential banking services, including the issuance of ATM cards and generation of bank statements, enhancing customer access and convenience.
Expedited the processing of various financial applications (Form A, Form Q, Form M, PTA, BTA), ensuring regulatory adherence and efficient service delivery.
Oversaw foreign currency (FCY) fund transfer requests, ensuring secure and compliant international transactions for diverse customer needs.
United Bank for Africa (UBA)
|Franchise Teller
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Summary
Spearheaded comprehensive franchise collections and transaction processing, ensuring high accuracy and compliance while delivering exceptional customer service.
Highlights
Managed high-volume franchise collections and transaction processing, including MoneyGram, Western Union, and various bill payments, contributing to significant revenue streams.
Monitored and maintained ATM operations, ensuring high service availability and efficiency to enhance customer access to banking services.
Processed diverse foreign exchange (FX) transactions, including Personal Travel Allowance (PTA) and Business Travel Allowance (BTA), facilitating international transactions.
Ensured 100% accuracy in daily cash balancing and reconciliation reports, safeguarding financial integrity and operational efficiency.
Successfully promoted and cross-sold the bank's products and services, contributing to business growth and deepening customer relationships while resolving complaints to ensure satisfaction.
Government Technical College
Kano, Kano State, Nigeria
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Summary
Provided educational support and mentorship to students, enhancing their understanding and performance in mathematical and statistical subjects.
Highlights
Enhanced student comprehension and performance in Mathematical and statistical knowledge through effective instruction and tailored support.
Guided and mentored students towards achieving academic excellence, fostering a positive learning environment and improving educational outcomes.
Hermon Pharmcare Nigeria limited
Ibadan, Oyo State, Nigeria
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Summary
Managed sales data, inventory, and supply chain logistics for medical products, ensuring operational efficiency and accurate record-keeping.
Highlights
Recorded and maintained precise sales data in the sales register, ensuring accuracy and completeness of records to support reporting.
Monitored inventory levels and ensured timely replenishment of stock, optimizing supply chain efficiency and preventing stockouts.
Coordinated the efficient supply and distribution of medical equipment and pharmaceutical products to government healthcare institutions, supporting public health initiatives.
Certificates
Certificate in Professional Development for Digital Age
Issued By
ALX AFRICA
Certificate in Data Science and Analytics
Issued By
ALX AFRICA
Skills
Data Science/ Analytics
Data Analysis, Statistical Methods, Business Intelligence, Data Processing and Analysis, SPSS.
Software Development
Java Backend.
Financial Operations
Accounts Payable and Accounts Receivable Management, Auditing, Forecasting, Reconciliation, Banking Operations, Financial Management.
Office Productivity
Microsoft Office Suite, Record Keeping and Documentation.
Customer Relations
Customer Relationship Management (CRM), Active Listening and Feedback Skills.
Communication & Interpersonal
Public Speaking and Public Relations, Organizational and Interpersonal Skills, Strong Written and Verbal Communication Skills.
Administrative Support
Administrative Support.
References
References
Available upon request.